If we don’t yet have a local agent in your area, curtains should be couriered to Curtain Clean.
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When sending items to Curtain Clean please note the following:
1. Curtains sent to us by courier will be returned the same way. There is a courier charge from Curtain Clean to you.
2.Hooks and pins should be left in the curtains.
3. Curtains should be packed into card board boxes, not too tightly, or wrapped in plastic. Thermal curtains should be lightly powered with talcum powder on the thermal side (to prevent sticking), and folded lightly, then sent to Curtain Clean at 17 Alach St. Greerton Tauranga.
Print a parcel label now.
You can also print this later by using the tab under About Curtain Clean.
4. Please include a fact sheet with your information including daytime contact numbers and Email address. Please also include any information that you consider relevant to the curtains,e.g. Been sprayed with cat pee, have had wine spilt on them, may have had cleaner sprayed on them, etc, etc. Any information that will assist us in the cleaning of the curtain.
Print Fact Sheet now.
You can also print this later by using the tab under About Curtain Clean.
5. Repairs to the curtains.
If you require alterations to the curtain(s) or specific repairs made please include this information on the fact sheet.
If you require new linings on the curtains then we can do this as well. Please tell us what type of lining. We will price this before proceeding and advise you for your confirmation.
Types of lining that we normally do are.
Polycotton, thermal, and Blockout.
6. If required we can advise a price, by email, on receipt of the curtains and before cleaning. Any estimates given by phone or email prior to measuring are just that and confirmed prices can only be available after measuring. If you require this price confirmation please indicate with your other information.
7. An email before dispatching the curtains is helpful to ensure we know that they are coming and how many parcels there are.
8. Once the curtains arrive they will be inspected and measured. If at that point we consider there are issues that may affect the outcome we will advise accordingly usually by phone, and suggest a solution, where that can be done.
9. All work, will need to be paid for before return, either by cheque or direct debit to our bank account. The account number is included on any invoice we send you via Email. An email will be sent to you once the curtains are ready for return and the curtains will be dispatched on payment.
10. Guarantees. Because we are dealing with so many fabrics and those fabrics have been exposed to all sorts of environmental situations, sometimes for many years, it is not possible to give any guarantees. The staff at Curtain Clean are well trained in all aspects of the curtain cleaning process and are trained to assess the requirements for all types of materials. Additionally we test all fabrics so that we can determine types of cleaners that can or cannot be used on them. While we take utmost care we cannot always make your curtains new again.
Our Mission is to return the curtains to you looking the best we can make them at a reasonable cost.
EMAIL. Curtain Clean
Curtain Clean BOP Ltd. Ph 07 5790501 or 08005790501
Courier Delivery Address.
Curtain Clean
17 ALACH ST.
GREERTON
TAURANGA
PH. 07 5790501
Website: Curtain Clean
